IT Technician
Essential Functions:
Responsible to efficiently and effectively identify, analyze, troubleshoot and resolve problems with the aim of eliminating recurrences using root-cause analysis.
Respond to email, voicemail, and live interactions for assistance documenting each interaction in the ITSM system.
Diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems.
Control and manage routine function of the onsite information systems to ensure the execution of day-to-day operations.
Serve as liaison with the Acadia Service Center and other Acadia Corporate technology specialists.
Responsible for training end users, preserving the privacy of confidential data and maintaining the integrity of all data files.
Support, monitor, test and troubleshoot hardware and software problems pertaining to the local area network.
Provide end user support for all computer-based applications.
Install, configure and maintain workstations, servers and network equipment.
Troubleshoot hardware, software and network performance issues.
Reset passwords in various Information Systems.
Troubleshoot various Microsoft Windows operating systems on client computers.
Troubleshoot issues with Internet Explorer, MS Office products and enterprise applications.
Repair computers.
Contact vendors for support when a piece of hardware is under warranty.
Leverage remote support technologies to resolve complex issues and conduct internet searches for problems not documented in the KB.
Troubleshoot hard drive and removable media, file-based and disk encryption.
Ability to quickly and efficiently search the internet for solutions to problems not documented in the KB.
Document break/fix procedures.
Work closely with all Corporate IT support teams OTHER FUNCTIONS:
Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
High school diploma or equivalent required.
Some college or technical school coursework preferred.
Two to four years of job-related experience; preferably in desktop support with multi-site locations.
Recommended Skills Cryptography Desktop Support Information Systems Local Area Networks Microsoft Office Microsoft Windows Estimated Salary: $20 to $28 per hour based on qualifications.
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