Production Services Analyst
Overview
HarperCollins Publishers, located on Montage Mountain in Moosic, PA is seeking a Production Services Analyst. This position is responsible for monitoring and providing level 1 support for all infrastructure services including servers, network appliances, applications, and Operational support products. Provide coordination of activities between IT customers and Data Center Operations.
Responsibilities
Provide 24x7 oncall level 1 Data Center Operations support
Develop and implement monitoring templates for all infrastructure services including server and application performance, disk space usage, network availability, network intrusion, and compliance against SLAs for on-premise and cloud services.
Provide gatekeeper responsibilities for migrating code changes into production environments.
Work with Technical and Network teams to develop and exercise Data Center disaster recovery
Implement data backups, data retention policies, and data recoverability processes
Coordinate and document production job scheduling for all platforms
Act as liaison between applications development, technology engineering, networking services, and Data Center Operations
Provide installation and policy development for Operational support products including scheduling, media management, infrastructure monitoring, and print management.
Provide training to colleagues on the Operations team.
Qualifications
Degree in Computer Science preferred or equivalent work experience.
3-4 years working knowledge in a MS Windows and Linux environment
Background in both applications development and data center Operations
Practiced usage of cloud server provisioning and monitoring
Proficient with Operational scheduling packages (Cisco Tidal preferred)
Highly skilled with network and infrastructure monitoring packages (SolarWinds)
Experienced with developing and maintaining Windows batch and PowerShell scripts
Adept at using media management software and procedures
Competent working knowledge of Microsoft Office products
Functional knowledge of MS SQL database software
Good analytical, problem solving, and project management skills
Ability to interact with all levels of IT and customer personnel
Posses a positive, professional, team oriented attitude
Exhibit a strong ability to work under pressure with changing priorities
Demonstrate excellent written and oral skills
Work occasional evening and weekend hours in support of projects as required
About the Company:
HarperCollins Publishers is the second largest consumer book publisher in the world, with operations in 18 countries. With nearly two hundred years of history and more than 120 branded imprints around the world, HarperCollins publishes approximately 10,000 new books every year in 17 languages, and has a print and digital catalogue of more than 200,000 titles. Writing across dozens of genres, HarperCollins authors include winners of the Nobel Prize, the Pulitzer Prize, the National Book Award, the Newbery and Caldecott Medals and the Man Booker Prize. HarperCollins, headquartered in New York, is a subsidiary of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV) and can be visited online at corporate.HC.com.
HarperCollins Publishers is an Equal Opportunity Employer.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
HarperCollins Publishers, located on Montage Mountain in Moosic, PA is seeking a Production Services Analyst. This position is responsible for monitoring and providing level 1 support for all infrastructure services including servers, network appliances, applications, and Operational support products. Provide coordination of activities between IT customers and Data Center Operations.
Responsibilities
Provide 24x7 oncall level 1 Data Center Operations support
Develop and implement monitoring templates for all infrastructure services including server and application performance, disk space usage, network availability, network intrusion, and compliance against SLAs for on-premise and cloud services.
Provide gatekeeper responsibilities for migrating code changes into production environments.
Work with Technical and Network teams to develop and exercise Data Center disaster recovery
Implement data backups, data retention policies, and data recoverability processes
Coordinate and document production job scheduling for all platforms
Act as liaison between applications development, technology engineering, networking services, and Data Center Operations
Provide installation and policy development for Operational support products including scheduling, media management, infrastructure monitoring, and print management.
Provide training to colleagues on the Operations team.
Qualifications
Degree in Computer Science preferred or equivalent work experience.
3-4 years working knowledge in a MS Windows and Linux environment
Background in both applications development and data center Operations
Practiced usage of cloud server provisioning and monitoring
Proficient with Operational scheduling packages (Cisco Tidal preferred)
Highly skilled with network and infrastructure monitoring packages (SolarWinds)
Experienced with developing and maintaining Windows batch and PowerShell scripts
Adept at using media management software and procedures
Competent working knowledge of Microsoft Office products
Functional knowledge of MS SQL database software
Good analytical, problem solving, and project management skills
Ability to interact with all levels of IT and customer personnel
Posses a positive, professional, team oriented attitude
Exhibit a strong ability to work under pressure with changing priorities
Demonstrate excellent written and oral skills
Work occasional evening and weekend hours in support of projects as required
About the Company:
HarperCollins Publishers is the second largest consumer book publisher in the world, with operations in 18 countries. With nearly two hundred years of history and more than 120 branded imprints around the world, HarperCollins publishes approximately 10,000 new books every year in 17 languages, and has a print and digital catalogue of more than 200,000 titles. Writing across dozens of genres, HarperCollins authors include winners of the Nobel Prize, the Pulitzer Prize, the National Book Award, the Newbery and Caldecott Medals and the Man Booker Prize. HarperCollins, headquartered in New York, is a subsidiary of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV) and can be visited online at corporate.HC.com.
HarperCollins Publishers is an Equal Opportunity Employer.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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